S3 Forge

S3 Forge Support Center

Everything you need to master media library management with S3 Forge

Quick Help

Getting Started

Set up your AWS credentials and connect your first bucket

Bucket Management

Learn to navigate and organize your media storage buckets

Asset Reports

Generate CSV/Excel inventories for your media library

Security & Billing

Manage your account, subscription, and security settings

Frequently Asked Questions

How do I set up my AWS credentials?

Setting up AWS credentials is straightforward:

  1. Sign up for S3 Forge and complete the onboarding
  2. Go to AWS IAM and create a new user with S3 permissions
  3. Copy your Access Key ID and Secret Access Key
  4. In S3 Forge, go to AWS Settings and enter your credentials
  5. Test the connection to ensure everything works

For detailed instructions, contact our support team.

Can S3 Forge handle large media libraries?

Absolutely! S3 Forge is designed specifically for large media libraries. We use smart sampling techniques to provide quick statistics even on buckets with millions of files. The interface remains responsive whether you're managing a small indie film collection or a massive OTT catalog with thousands of episodes.

How do I generate asset reports for client delivery?

Generating asset reports is simple:

  1. Navigate to the CSV Reports section
  2. Select your bucket and folder (if needed)
  3. Choose your file type filters (videos, images, etc.)
  4. Select CSV or Excel format
  5. Click Generate Report

Reports include file names, sizes, last modified dates, and more - perfect for client deliveries and production wrap-ups.

Can I manage multiple AWS accounts?

Yes! S3 Forge supports multiple AWS credential sets, making it perfect for agencies, studios, and media companies that work with multiple AWS accounts. You can easily switch between different credential sets and manage buckets across multiple AWS accounts from a single dashboard.

How does the 7-day trial work?

Every new S3 Forge account automatically gets a 7-day Pro trial with full access to all features. No credit card is required to start your trial. After your trial ends, you can choose between our Monthly ($19.97/month) or Yearly ($197/year) plans to continue using the service.

How secure are my AWS credentials and media files?

Security is our top priority. Your AWS credentials are encrypted at rest and in transit. S3 Forge never has direct access to your media files - all operations are performed through your provided credentials. We recommend using IAM credentials with limited permissions to S3 resources only, following media industry security best practices.

How fast do you respond to support requests?

We typically respond to all support emails within 24 hours. Our team consists of media storage experts who understand the unique challenges of managing video libraries and post-production workflows. For urgent issues, please mark your email as "Urgent" in the subject line.

Still Need Help?

Our media storage experts are here to help you succeed

Email Support

Get help from our team of media workflow specialists

support@s3forge.com

Response within 24 hours

Ready to Organize Your Media Library?

Start your 7-day free trial and see how S3 Forge can streamline your media workflow